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Login to Create TicketLearn how to create, manage, and organize your cases.
Manage your account settings and security preferences.
To upgrade your membership tier:
1. Click on your username in the top right corner
2. Select "Membership" from the dropdown
3. Click "Upgrade" next to your desired tier
4. Follow the secure payment process through Stripe
Your new features will be available immediately after payment is confirmed.
We accept all major credit and debit cards through our secure payment processor, Stripe:
- Visa
- Mastercard
- American Express
- Discover
All payments are processed securely and we never store your card details on our servers.
Yes, you can cancel your subscription at any time with no cancellation fees.
To cancel:
1. Go to your profile settings
2. Select "Membership & Billing"
3. Click "Cancel Subscription"
You'll retain access to premium features until the end of your current billing period.
If you've forgotten your password:
1. Go to the login page
2. Click "Forgot Password?"
3. Enter your email address
4. Check your email for a password reset link
5. Click the link and create a new password
If you don't receive the email within 5 minutes, check your spam folder or contact support.
**Free Tier:**
- Create and manage cases
- Basic search functionality
- Forum access
- Public case viewing
**Basic Tier:**
- All Free features
- Team collaboration
- External search integration
- Advanced reporting
**Premium Tier:**
- All Basic features
- AI-powered analysis
- Tipline creation and management
- Priority support
- Advanced face recognition
- Unlimited external searches
Can't find what you're looking for? Log in to submit a support ticket and our team will get back to you as soon as possible.