Having trouble logging in? Here are solutions to common issues.
**"Invalid Username or Password"**
**Solutions:**
1. Check for typos in username/email
2. Verify password is correct (check caps lock)
3. Use "Forgot Password" if needed
4. Ensure account is active
**"Account Locked"**
After 5 failed login attempts, accounts are temporarily locked.
**To Unlock:**
- Wait 30 minutes
- OR use "Forgot Password" to reset
- OR contact support for immediate unlock
**"Session Expired"**
Sessions expire after 4 hours of inactivity.
**Solution:**
Simply log in again with your credentials.
**"Two-Factor Code Invalid"**
**Common Causes:**
- Code expired (codes valid for 30 seconds)
- Time sync issue on phone
- Wrong authenticator app
**Solutions:**
1. Request new code
2. Check phone time settings (must be automatic)
3. Use backup code if needed
4. Contact support to reset 2FA
**Can't Receive Password Reset Email**
**Troubleshooting:**
1. Check spam/junk folder
2. Verify email address is correct
3. Wait 5-10 minutes
4. Add noreply@caseconnect.co to contacts
5. Try alternative email address
6. Contact support if still not received
**Browser Issues**
**Clear Cache and Cookies:**
1. Close all browser windows
2. Clear browsing data
3. Restart browser
4. Try logging in again
**Try Different Browser:**
- Chrome
- Firefox
- Safari
- Edge
**Mobile App Login Issues**
**Solutions:**
1. Update app to latest version
2. Clear app cache
3. Uninstall and reinstall
4. Check internet connection
5. Try mobile browser instead
**Still Can't Login?**
Contact Support:
- Click "Support" in navigation
- Create a ticket
- Include error messages
- Describe steps taken
- We'll respond within 24 hours